Etesalat Innovations Services

EI Solutions enablement methodology

Adapting a structured approach for providing the best-fit infrastructure solution that fit the business user needs.

The following are services that can be introduced to the business-user to select from upon his preferences:
  1. Needs Capturing
  2. Solutions Design
  3. Technology & Infrastructure selection
  4. Development and QA 


EI Care - Operations & Maintenance Services

Managing the after implementation aspects of maintenance and support through professional services options: 
  • Regular Maintenance contract - for carrying out the regular and/or the on-call maintenance support activities on site with selective SLA options

  • Outsourcing Skills - via Dedicated On-site support Engineers for long-term operations, maintenance and support activities.
  • Remote NOC operaions - by carrying out 24X7 Monitoring Services, responding to system alarms, resolving  technical issues, and if necessary, avail technical team on-site for doing the necessary support till the normal operations recovery.


Consultancy Center

Advanced Services can be introduced by accessing EI Skill Center for consulting services such as:

Short/Long-term assignemnts

Customized training

Technical Assessments

Project Managment

Gap Analysis

These services are introduced by certified experts netowrk who have wide experience in the following domains and/or standards:
  • Managment Consultation
  • Technical Consultation
  • License Cost Optmization (Platforms, solutions and products) 
  • Customer Experience Managment (CEM)
  • Information Security Managment Systems (ISMS)
  • IT Service Managment (ITIL)
  • Process Enhancement (Six Segma)